ICON WhatsApp Communication

Terms of Use & Policy

Welcome to ICON Energy LTD’s official WhatsApp Business communication channel. By initiating or continuing a conversation with us via WhatsApp, you agree to these Terms of Use and acknowledge our Privacy Policy. These terms are designed to ensure transparent communication, protect your data, and comply with applicable legal and regulatory standards.

1. What This Service Covers

This WhatsApp Business channel is operated by ICON Energy LTD, "the Company," a downstream petroleum company operating in Ghana. Through this account, we provide customer service and support, product and service information, fuel retail site locator and service availability updates, promotional and loyalty programme information, complaint resolution and feedback collection, and sales inquiries.

2. Acceptance of Terms

By sending a message to us via WhatsApp, you consent to receiving responses via WhatsApp, collecting and processing the information you provide, participating in automated and human-assisted conversations as needed, and receiving promotional content, updates, or surveys, subject to opt-out rights.

3. Data We Collect

• Your information: We may collect your name and phone number, fuel retail site preference or location, your complaints or service feedback, your purchase information (e.g., loyalty programme transactions), your responses to surveys or promotional messages, and any other information you voluntarily share.
• Age restriction: We do not knowingly collect data from individuals under the age of 18.

4. How We Use Your Data

Your information is collected solely for purposes directly related to our customer engagement initiatives and business operations and may include:

• Providing support and responding to your inquiries.
• Improving our service delivery to you.
• Managing our loyalty programmes.
• Handling your complaints and feedback.
• Sending you our service updates, promotions, and safety notices.
• Aggregating non-personal data for analytics and service optimisation.

5. Data Sharing and Storage

We do not sell your data to third parties. We may share your data with:

• Our staff or departments directly responsible for handling your inquiry.
• Approved third-party service providers who manage our WhatsApp Business channel under confidentiality agreements.
• Legal authorities when required by applicable law or regulation.

All data is stored securely, with access limited to authorised personnel. We retain your data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

6. Your Rights

As a user, you have the right to access, correct, or request deletion of your personal data, object to or restrict certain processing activities, and withdraw consent for receiving promotional messages at any time. You may exercise your rights by replying “STOP” via WhatsApp.

7. Security Measures

We implement appropriate technical and organisational measures to safeguard your data, including end-to-end encryption (inherited from WhatsApp), role-based access control for the data you share with us, and regular review of access logs and audit trails. However, communication via WhatsApp is subject to third-party terms, and we encourage users to avoid sharing sensitive or confidential information over chat. Read more from Privacy and Security for Business Messages.

8. Promotions & Opt-Out

From time to time, we may send you updates on fuel prices, loyalty rewards, and other information regarding our service offerings. You will always have the option to reply ‘STOP’ to opt out of all promotional messages, or reply ‘HELP’ to access customer service options.

9. Changes to This Policy

The Company reserves the right to update these Terms from time to time to reflect regulatory, legal, or operational changes. Updates will be posted at: https://www.myiconenergy.com/whatsapp-policy.html.